Their goal is to provide patient-centered care by achieving measurable excellence in both clinical and operational aspects, characterized by efficiency, exceptional customer service, and active employee engagement. They envision RAA as an industry leader, delivering world-class mobile integrated healthcare. They are one of two ambulance services in Virginia and only one of 32 systems in the United States that has received accreditation from both the National Commission on Accreditation of Ambulance Services (CAAS) and the International Academies of Emergency Dispatch (IAED). These accreditations are considered the “gold standard” for ambulance services, certifying distinction for quality patient care and ambulance operations.
I had to use the Richmond Ambulance, on Wednesday night, I must admit was fantastic from ring 999 till around five minutes later they been on my door step. I must say thank you to Alexander and Lee , I believe there was third person who was actually, with the service for 25 years. I really appreciate they help and attention. They been kind , caring, and very professionals. All the best Ali
Robert Trostli
We have used the Richmond Ambulance Authority twice in the last five years and have been thoroughly impressed by the EMTs who assisted us. They were knowledgable and personable, taking extra time to reassure us and see us through our difficulty. Thank you so much for all you did for us!
Wayne Swatlowski
I am so very thankful to the 2 fellows who came to my home when I dislocated my hip. They were most sensitive to my pain and knew exactly what to do to best care for and transport me. Thanks so much guys
Aus P
Ambulance services cost money (who would have thought). An ambulance will not transport you to an ED that is on diversion. You can choose who transports you from one hospital to the next.
Ethan Bornakovs
Highly qualified professionals and amazing people who helped us in an hour of need. John is a great human being.
I had to use the Richmond Ambulance, on Wednesday night, I must admit was fantastic from ring 999 till around five minutes later they been on my door step. I must say thank you to Alexander and Lee , I believe there was third person who was actually, with the service for 25 years. I really appreciate they help and attention. They been kind , caring, and very professionals. All the best Ali